Frequently Asked Questions

About the Organisation

No. Community development projects are designed to be sustainable with locally available resources, technology, materials and leadership. Families and individuals share in project leadership, responsibilities and activities from the start and are well equipped and motivated to continue in these roles when World Vision ends its direct involvement in a community.

We are inspired by Christian values and seek for our work to be our testimony to the example of Jesus Christ. First, it means that we want to follow the example of Jesus in caring for the poor and the hungry, and in challenging the rich. Jesus healed the blind, the lame and leper, all outcasts in his day, and called the rich man to give up his wealth and follow him. Second, it means that we seek to uphold Christian standards of integrity and propriety in the way in which we handle our resources and our staff.
World Vision is a Christian relief, development and advocacy agency, not an evangelistic agency. We do not demand that people hear any religious message or convert to Christianity before, during or after receiving assistance. Our primary concern is to help the world’s poorest achieve a better standard of living, by working with them to transform their circumstances. Our focus is to respond to human need, and our compassion and professionalism reflect our faith. In the context of their work, World Vision staff may share their Christian faith with people, but only with those who welcome dialogue on faith. Whenever appropriate, we work in partnership with local churches and other faith-based groups in an effort to work inclusively and collaboratively within existing community structures.
The primary focus of our work is addressing the immediate and long-term development needs of communities, particularly the most vulnerable. We respond to these needs regardless of the religion or beliefs of a community or of individual community members. We are a signatory to the International Red Cross Code of Conduct, which includes the imperative that “aid is given regardless of the race, creed or nationality of the recipients and without adverse distinction of any kind. Aid priorities are calculated on the basis of need alone.”

Yes. World Vision accounts for every dollar. Audits are conducted regularly by external firms to verify the accuracy of World Vision’s financial reporting. To see how donations are used, navigate to the financial accountability page where you can also download our latest annual report.

Finance

No, all donations to World Vision Singapore are non-tax-deductible. World Vision is registered as a foreign charity with the Commissioner of Charities. The policy sets by the Singapore Government requires that only gifts or donations to local charities with IPC* status are entitled to tax-deductions. (*Institution of Public Character)
One of the best things about child sponsorship is that it is a way in which people with average income can be involved in development work. Therefore, the monthly sponsorship rate is decided based on the country’s level of income and cost of living. In countries where the sponsorship rate is set at a lower level, it means support from more sponsors would be needed so that the funds required to achieve the development goals in the community can be raised.
A maximum 20% of the S$45 is allocated for communication, public education and administrative costs. The remainder of your contribution is then allocated according to the needs of the community where your sponsored child is from. Some of the aspects that determine the use of the sponsorship contribution are ready infrastructure, traditions and culture, natural resources, and a community’s development phase. Depending on the level of necessity and development chronology, funds will be channelled to develop each area at varying amounts and at different stages.
At World Vision, we consider every donation a sacred trust. Therefore, as part of our stewardship, we optimise the funds, resources and distribute them to where they are needed most in the communities we are helping. We carefully monitor and review our programmes and costs periodically, making sure the funds are achieving the highest possible impact in the lives of the children and families. For financial accountability, we are audited by external and independent auditors i.e. KPMG Singapore for the Singapore office. In addition, internal audit is also conducted on all national offices and projects where specific project evaluations are carried out, to verify improvements in the people’s lives.

Disasters & Emergencies

Having a Disaster Response Fund ready to use, the global pre-positioning resource network ensures we can respond rapidly to any disaster, with pre-positioned supplies (seven warehouses strategically-located worldwide), preparedness plans and trained staff worldwide.

Community development programmes include training in disaster preparation and prevention (e.g. first aid, how to respond to a disaster, improving the construction of buildings, developing early warning systems, and mapping potential threats and vulnerable areas).

World Vision is a signatory to the Red Cross Code of Conduct – we commit to assisting people irrespective of ethnic, religious or political affiliations. Our emergency projects are in line with the Sphere Project’s Humanitarian Charter and Minimum Standards in Humanitarian Response, which outline internationally-recognised minimum standards for emergency response. As a member of the Humanitarian Accountability Partnership (HAP), we are also accountable to communities in our emergency response.

Children: In the context in which World Vision works, children are in greatest need of protection from further injury, disease or neglect, with assured attention to their basic needs, including psychosocial needs. While World Vision prioritises families in distribution and livelihood initiatives, our child-friendly spaces also provide children a safe place to play, begin emotional healing and re-establish a normal routine.

Relief supplies: In addition to shelter, food and water, assessment of other needs is pivotal to ensure that our response also facilitates long-term physical relief.

Education: Our field staff aims to improve vulnerable children’s well-being with both formal and informal education, which includes life-skills training, and more.

Psychosocial support: Conflicts and disasters cause significant psychological and social suffering. Therefore, we protect and improve people’s mental health and psychosocial well-being by reducing the effects of disasters through psychosocial services.

Health & nutrition: Another priority is to save lives, alleviate suffering and promote the return to normalcy by addressing the health and nutritional needs of the affected.

Shelter: Exposure to cold, rain or mosquitoes can be life-threatening, while the lack of privacy, loss of belongings, and inability to provide for affected children is extremely distressing for displaced communities. Tents or tarpaulins help to protect families while more permanent structures (that can withstand possible future disasters) are rebuilt.

Water & sanitation: Water and sanitation are critical, as victims are much more susceptible to illness (e.g. diarrhoea) and death from diseases which rise from the inadequacy of sanitation and clean water supplies. Using contaminated water for washing can also aggravate injuries and infections. Water purification and other solutions for will therefore limit diseases and save lives.

HIV/AIDS: It is vital that HIV/AIDS interventions are integrated into the structure of all disaster response programmes to ensure that HIV/AIDS victims are not made more vulnerable.

Protection: Humanitarian protection is about respect for the fundamental rights of people, for their safety, dignity and integrity as human beings.

Our quick response does not undermine our focus to help effect long-term solutions. We assist victims to transit from the relief phase to the recovery and rebuilding phase. The latter includes permanent housing, clean water, sustainable sources of food, access to education, and re-established livelihoods. Our global risk reduction strategy educates communities, down to family-level disaster preparedness, and instills community-based disaster risk management programmes.

My World Vision Online Account

With a World Vision account, you will be able to step into the world of the beneficiaries we serve by receiving the latest updates on your sponsored child(ren) and projects that you support. For added convenience, you can update your personal details and contact information online, track your giving history and easily register for trips and events.

If you have logged in before but forgot your password, kindly request for a new password.

If you are an existing World Vision partner and are logging in for the first time, please request for a one-time login link at the bottom right of the login page. Through that link, you will be able to set your password.

If you are completely new to World Vision, kindly create a new account.

If you are still unable to sign in and require further assistance, please send us an email or call (65) 6922-0147.

Login to your World Vision account and select ‘Edit my Profile’. You will then be able to change your details.

Please allow 24 hours for the changes to be reflected in our database. Future correspondence will be sent to your new contact details.

In the meantime, you may still receive mails from your sponsored child for a month at your old mailing address, as correspondence from our overseas Area Development Programmes takes time to reach you and might have been mailed out before your address changed.

Thank you for your gift! A confirmation email with details of your donation / sponsorship will be sent to you shortly after your payment.

Kindly allow 3-5 working days for your order and payment to be processed. After which, it’ll be reflected under ‘My Payment History’ in your account.

For offline contributions (Credit Card, GIRO, Cheque, Internet Banking & Cash), please visit here for the respective instructions and forms.

For PayPal or eNETS payment:

Step 1: Log into your World Vision account,

Step 2: Please click on ‘My Sponsored Children’ or ‘Other Ongoing Givings’

Step 3: Please click on ‘Payment Link’*.

Step 4: Enter the amount you would like to contribute and your details, and proceed to checkout.

Alternatively, you may visit the renewal payment page here.
 

*The link is available only when your sponsorship contribution’s paid through date is more than 30 days older than present date.

As part of our goal to strengthen our sponsorship experience, we’ve started recording Child Greeting Videos. This is a short 15-20 seconds video of your sponsored child in their community as he/she introduces him/herself.

For the videos available, the main objective is to give you a quick view of your child. Your sponsored child will usually give their name, age, where he/she lives and share a favorite hobby / game / song. For a child who is too young and cannot speak yet, a parent or guardian will speak on their behalf.

As this is a new initiative, it is still being implemented in stages. Some children, especially those from more mature communities, would not have greeting videos available. Children from China and Vietnam will not have videos due to restrictions from the country.

Unfortunately, we are unable to support translation of the videos at the moment. We seek your kind understanding as we continue to improve your sponsorship experience.

Child Sponsorship

Child Sponsorship works very simply! By contributing $45 every month, you provide your sponsored child, his/her family and community with basic needs, love and care through your sponsorship support. In turn, you will receive annual progress updates and can even correspond with your child.

A child’s life is transformed through your sponsorship!

  • The sponsorship money you send is pooled with that of others who sponsor children in the same community that your child is in.
  • Collectively, your support enables World Vision to provide benefits such as education, healthcare, nutritious food and clean water for the children through an Area Development Programme (ADP). Parents of these children will also receive useful skills training and income-generating opportunities to help them attain self-sustainability in the long term.
  • An ADP is World Vision’s signature approach to fighting poverty and transforming lives. Through ADPs, World Vision identifies where we work and who we work with, and then carry out development activities specific to an ADP’s needs.

To sponsor a child today, click here.

We work with community representatives to identify the areas of greatest need. The community then chooses children from those needy areas for sponsorship. This list of needy children is verified by our staff and the children become representatives for the Child Sponsorship programme.

World Vision workers fully explain the concept of Child Sponsorship and inform families that all members of the community get to share in the benefit. 

Participation in all World Vision programs is voluntary, and sponsored children and their families choose to be a part of the programme. We always respect the rights of families to make decisions about this.

Ideally, Child Sponsorship is a long-term commitment lasting for the duration of our work in a particular community, which typically lasts for 10-15 years.

But how long child sponsorship lasts will be different for each sponsor. Some sponsors join us at the beginning of our work in their sponsored child’s community and others join us towards the end.

Sponsorship can end for a number of reasons. These include:

  1. Our work in a community is completed.
  2. Your sponsored child finished school or began to earn an income.
  3. Your sponsored child’s family moved away from the community in which World Vision is working.

Whatever the reason, we’ll notify you when your sponsorship comes to an end. At that time, we can discuss how you can continue your sponsorship with another child.

When a community is stable and productive, it can provide for its children’s long-term well-being; the most effective way to improve children’s well-being is to strengthen their community’s ability to provide for it.

The well-being of a child is dependent on their families and community. In order to thrive, children need to grow up in an environment that can provide the essentials for today, together with hope and opportunity for the future.

Through the years, many communities have leapt from brokenness to hope with the help of World Vision's Child Sponsorship programme. The goal is for the community to achieve self-sustainability. World Vision plans and works alongside local community members to find solutions that will change the future for their children, and their children’s children.

We work with community representatives to identify areas that have the greatest need.

Afterwards, the decision to commence a sponsorship programme is made with the communities. An assessment is carried out by local World Vision staff alongside community representatives, local authorities and other non-government organisations in the area.

Before we commence a sponsorship programme, the following things must be in place:

  1. Community understanding and commitment to the programme
  2. A basic level of security and stability in the community
  3. Access to remote parts of the community and basic communications so that we can regularly visit and monitor children’s well-being

You can provide hope and help to children in the following countries supported by World Vision Singapore:

  • Asia: Cambodia, China, Mongolia, Nepal, Philippines, Thailand, Vietnam, Indonesia, Sri Lanka
  • Africa: Ethiopia, Zambia
  • Middle East: West Bank

Click here for more details of our work in each country.

All the communities that World Vision serves are in need of a helping hand to lift itself out of poverty.

In planning, implementing and evaluating our work, World Vision staff consider the basic needs of the child and the dynamics of the particular child’s community.
Does the child have a healthy diet? Is he or she attending school? Does the child have access to adequate healthcare, clean water, housing and clothing? Do his/her parents have an opportunity to improve the family’s condition by growing more food or starting a small business?

All projects are regularly measured against such goals and objectives. Audits are conducted regularly by field staff and occasionally by external consultants to ensure that the project is on track and is meeting the specific goals established by community leaders and World Vision.

As a child sponsor, you will receive annual progress updates on your child and the family’s well-being, and a report on how the development activities you are supporting are helping the entire community.

Sponsored children and their families can decide to move out of the sponsorship area for a range of different reasons. Generally, this decision is made to positively benefit the child’s family, and is made with a great deal of care and consideration.

If a sponsored child leaves the community, we will inform their sponsor, but we cannot stop a child from moving.

We ask sponsors to consider sponsoring another child in the same community to continue the good work your sponsorship has already done.

When a sponsorship programme ends, it’s because the community has reached a point where they can continue the development work we began together on their own. In most cases, committees made up of local people are set up to monitor progress and oversee ongoing development work.

The ultimate goal of child sponsorship is self-sufficiency. When this has been achieved, World Vision moves on to help another community in need.

Through our sponsorship programmes, children and adults gain knowledge and skills which stay with them long after World Vision has gone, and for generations to come.

Yes. World Vision assigns only one sponsor per sponsored child.

However, you can also sponsor a child as a group of friends or family. Simply appoint a contact person to write to the child, to make the monthly sponsorship gift, and to whom we can correspond and communicate with. 

We encourage sponsors to view sponsorship as a long-term partnership, but we understand that people’s circumstances change over time and sometimes, unexpectedly.

If you are unable to continue your sponsorship, please help us by encouraging a friend or family member to continue the sponsorship commitment. 

If you need to cancel your sponsorship, you can contact us through phone at 6922 0144 or email enquiries@worldvision.org.sg to get the process started

Interacting with my Sponsored Child

Send your words of encouragement by writing to your sponsored child or sending a small practical gift. Follow these simple instructions.

Step 1: On the front of your envelope, write the address of the World Vision office according to the country listed here.

Step 2: On the back of the envelope, write your sponsored child’s name and ID number.

Step 3: On your letter, write the child’s name and ID number at the top of the page, and your name and partner number at the end of the letter.

The country addresses and your sponsored child’s ID can be found in the child’s picture folder. Your partner ID is printed on World Vision’s letters. Or you can simply call our office to find out.

To protect the child and for efficient delivery, it is vital that you:

  • Bear in mind your sponsored child’s environment and culture when writing a letter or sending a gift.
  • Send only flat, inexpensive items such as photos, maps, bookmarks and stickers that can easily fit into an A4-size envelope. Otherwise, duty charges may be incurred. These gifts can widen the child’s imagination and is a precious link to the world outside.
  • Allow three months for a response.
  • Do not disclose your contact information in any correspondence. His or her reply will be sent via the National World Vision office where your child is from.
  • Do not send it to World Vision Singapore’s office.
  • Do not send any cash, food items (e.g. sweets), expensive or fancy gifts, culturally-sensitive or religious items.

 

Use the mailing address below to send mail to your sponsored child. Be sure to include the child’s complete name and ID number on both the back of the envelope, as well as on your letter itself.

Cambodia
World Vision International – Cambodia
Central Post Office
P.O. Box 479
Phnom Penh
Kingdom of Cambodia

China
World Vision International China Office
P.O. Box 79880
Mongkok Post Office
Kowloon
Hong Kong

Ethiopia
World Vision of Ethiopia
Box 3330
Addis Ababa
Ethiopia

Indonesia
Wahana Visi Indonesia
PO BOX 3532
Jakarta
Indonesia

West Bank
World Vision Jerusalem
Augusta Victoria, Mt. of Olives
P.O. Box 51399
Jerusalem 91513

Mongolia
World Vision International Mongolia
C.P.O Box 705
Ulaanbaatar-15160
Mongolia
Attn: Sponsorship Department

Myanmar
World Vision Myanmar
16 Shin Saw Pu Street,
Ahlone Township,
Yangon, Myanmar

Nepal
World Vision Int’l Nepal
Jhamsikhel, Lalitpur
P.O Box No. 21969
Nepal

Philippines (Bohol)
WV Philippines
P.O. Box 519 BQ
Tagbilaran City
6300 Bohol
Philippines

Philippines (Antique)
World Vision Development Foundation
c/o Manolito Abinales
#389 Quezon Avenue
Corner West 6th Street
Quezon City
1104 Philippines

Sri Lanka
World Vision Lanka
P.O. Box 2034
Colombo
Sri Lanka

Thailand
World Vision Fdn. of Thailand
P.O. Box 188
Phrakhanong Post Office
Bangkok 10110
Thailand

Vietnam (Tien Lu and Son Tra ADP)
World Vision Vietnam
HEAC Building, 4th Floor
14-16 Ham Long St.Hoan Kiem District
Hanoi
Vietnam

Zambia
World Vision Zambia
P.O. Box 31083
Lusaka
Zambia

Due to the location, we suggest that you send letters about once or twice a year. The best times to write to them are during your sponsored child’s birthday and Christmas. However, please note that it normally takes up to three months to process one letter of correspondence, from the time you send to receiving your sponsored child’s reply.

The children in most of the places where World Vision Singapore works in do not understand English.  As such, your letter will be translated by our field staff. Both translated and the original letter will be delivered to your sponsored child. Likewise, your sponsored child’s reply letter will also be translated into English.

If your sponsored child is unable to write, he or she will be guided by the parents/guardian and our field staff. The child may just surprise you with a drawing!

We ask that you don’t send money to your sponsored child:

  1. Sending money to an individual child and/or their family does not contribute to the long-term development goals of the sponsorship programme.
  2. Our field offices are not equipped to handle funds sent to them directly from sponsors.
  3. As with gifts, it may cause tension amongst family and community members.
  4. In some countries, it is against the law to receive and send foreign currency.

Yes, certainly! Many have visited their sponsored child(ren) and have stories of joy to share. See the changes you have made in your sponsored child’s life with your own eyes and experience a slice of their everyday life through a Child Sponsors Trip. However, please note that World Vision does not, under any circumstances, allow visits to the child’s residence or community that have not been coordinated by World Vision staff.

Unfortunately, World Vision does not facilitate bringing sponsored children to Singapore for visits. For a child who has been living in a very remote or rural area all his/her life, this can be a rude cultural shock, resulting in high levels of fear and uneasiness. Furthermore, readjustment to his/her own lifestyle after the visit can be difficult.

Our focus is on helping your sponsored child thrive in the community he/she is a part of. As such, our priorities are dependent on keeping that community together and strengthening it.

However, if you would like to spend time with your sponsored child, we encourage you to join our Child Sponsors Trip.

We don’t encourage connecting with your sponsored child through social media.

We want you to communicate and connect with your sponsored child, however, doing so through social networking sites such as Facebook can pose a number of problems:

  1. It may pose a risk to the child’s safety.
  2. It can put you and your sponsored child in a difficult position—people may pressure your sponsored child to ask for gifts, money, or other favours.
  3. Others might access your sponsored child’s account, which would put your correspondence and personal details out of our control.
  4. Even with good intentions, language and cultural differences can (and have) led to inappropriate communication.

If you are contacted through a social media site, please do not respond. Call us on 6922 0144 and we can follow up with the sponsored child and community, educating them about the risks involved in communicating this way and why we use channels such as letters.

At World Vision, we are fully committed to ensuring that children and their families are protected from the fear or reality of any physical or emotional abuse. This could result from inappropriate and unsafe Internet and social media use, including the sharing of private information about a child and their family. Because of this, we ask all sponsors to abide by the following standards while participating in World Vision’s sponsorship programme:

  • Refrain from any direct, unmonitored communication with your sponsored child or family without our knowledge. This includes contact through the Internet or social media (including instant message, Facebook, Skype, Twitter, etc.). Note that World Vision does not, under any circumstances, allow visits to the child’s residence or community that have not been coordinated by World Vision staff.
  • Do not post your sponsored child’s last name or child ID number on the Internet or social media sites.
  • For both their security and yours, please let us know immediately of any contact initiated by your sponsored child or family that makes you feel uncomfortable.

Trips

Thank you for your interest in joining our trips!

Opportunities to witness the work, progress and impact that our programmes have for our beneficiaries

To explain it briefly, trips are opportunities for our supporters to experience and witness the work, progress and impact of our programmes that are implemented by our field staff. It is also a chance to appreciate the differences our work has made to the communities (our beneficiaries) and understand how the impact could be sustained even beyond our programme period!

You will be visiting areas where you will interact with the poorest and most vulnerable people in the community. These communities that you visit are not usually open to public or tourists.

On top of that, you will also witness how the lives of children, and those in the community have been positively impacted by our programmes - through the means of our 5 pillars: Health & Nutrition, Education, Livelihood, Child Protection, Water Sanitation & Hygiene.

Opportunities for Sponsors to meet their sponsored children

Another highlight of the trips is for sponsors to finally meet up with their sponsored child! Sponsors will get to spend about half a day of quality time with their sponsored child; there will be translators attached to the sponsor, so do not worry about language barriers!

Immerse into the community through community visits

On top of that, you will be visiting some households and schools (subjected to the security policies of the locations), alongside key projects of the area. There will be opportunities for you to interact with the locals as well as the children of the community. Most times, where possible, we do arrange for hands-on activities for our sponsors to experience and immerse themselves into the cultural livelihood of the community.

No, there are no prerequisites. However, we do encourage you to consider sponsoring a child so that when you join us on the trip, you can fully experience the joy of meeting a child whom you are making a difference to.

The in-country cost covers all meals, transport and accommodation. It does not include personal expenses or additional expenses on gifts for the children and community you will be meeting.

We understand that some sponsors may like to extend their stay or arrive earlier for personal sight-seeing and travel opportunities. Others may also have preferred airlines. Hence we extend the flexibility of allowing sponsors to book your own air-tickets to accommodate these preferences. We will provide details on the meet-up time and location if you are arriving earlier. We will also inform you about the recommended flight - that is the flight that the Trip Leader, who is a World Vision staff, will be taking.

We encourage you to book flights that allow changes in view of unforeseen circumstances which may lead to us having to change the trip dates or cancel the trip entirely. Most of the time, such changes stem from security matters arising from the political instability of the country. While it does not happen frequently but it does and has happened for some of our trips before.

Under these circumstances, we do apologize that we will not be able to provide any compensation for flight cancellation penalties incurred due to the airline's policies. Hence, we strongly encourage that you purchase airfares that accommodates changes.

The trip is 5 days because we take into consideration the travelling time needed to travel between places. These places are usually remote, inaccessible and sometimes far apart from each other.

On the trips, we will be sharing with you how your contributions have impacted the life of your sponsored child and their community. We will have opportunities for you to interact with your sponsored child as well as visits to several project areas supported by World Vision.

We will try our best to match you with another tripper of the same gender and similar age. However, there are times where odd numbers may occur and if we may be unable to match you with another tripper to share a room. In such instances, you may be asked to take a Single room (with small top-up fee).

Cancellation and Refund Policy  (World Vision Trips)

  • Notice of cancellation must be made in writing to World Vision Singapore.
  • Upon cancellation you will be liable to pay a fee to cover the irrecoverable cost and expenses incurred by us in the terms of the schedule set out below.
  • All cancellation policies valid as of 25 January 2018, and are subject to change.
  • No refund will be made, either in full or in part, with respect to accommodation, meals, transport or any other services included in the in-country cost but not utilised. This includes any special logistical arrangements made for a tripper
No. of days prior to departure Cancellation fee
More than 45 days 20% of in-country cost
45 days to day of departure

20% of in-country cost + irrecoverable cost* incurred and spent

*Such costs include hotel charges paid ahead of time, transportation pre-arranged. Please note that these are examples of a non-exhaustive list.