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World Vision International is a Christian relief, development and advocacy organisation dedicated to working with children, families and their communities worldwide to reach their full potential by tackling the causes of poverty and injustice. Motivated by our faith in Jesus Christ, World Vision serves alongside the poor and oppressed as a demonstration of God’s unconditional love for all people.
When you work for World Vision, this is the vision for which you’ll be working. It is a vision that motivates us and gives meaning to the work we do everyday!
Now do something extraordinary... Join us and share the joy of serving the poor and transforming the lives of children in underprivileged communities.
Job Purpose:
You will provide support on full spectrum of HR & Admin functions which include recruitment, training & development, employee relations and benefits administration.
KEY RESPONSIBILITIES
- Responsible for performing and managing the full spectrum of Human Resources duties.
- Support recruitment & selection activities.
- Maintenance of Job Description files & Employees' personal files.
- Support in orientation of new hires and preparation of admin work for new hires, salary adjustment etc.
- Administer HR policies, procedures and processes to ensure consistency.
- Maintain and update of records in HRIS system and leave management system.
- Provide HR support and guidance to employees on HR related matters.
- Assist in implementing HR projects and initiatives.
- Responsible for the submission of confirmation appraisals and annual performance appraisals.
- Plan, coordinate and execute training & development programs.
- Assist in organizing employee welfare activities and HR events.
- Support office administration when necessary.
Requirements :
- Requires minimum Diploma in Human Resources or related field.
- Requires minimum 2-3 years of relevant experience.
- Experience in using Times Software is an advantage.
- Conversant with Employment Act.
- Proficiency in MS Office applications e.g. Word, Excel, Power Point.
- Good interpersonal, verbal and written communication skills.
- Demonstrated high initiative, proactive and willing to learn and continuously improve.
- High level of self motivation, initiative and tenacity.
- Must be able to plan, establish and execute priorities based on workload and prescribed responsibilities.
- Resourceful, analytical and ability to work independently with proven ability to manage multiple tasks/projects simultaneously.
- Positive attitude, good team player and able to work under pressure.
- Actively serving in a local church.
Imagine using your skills and experience to build a better world for children - transforming today's world, where a child dies every seven seconds from causes related to poverty. Now that's doing something extraordinary.
If you feel you fulfill the requirements of this role and are supportive of the Core Values of World Vision, we would love to hear from you. Please send your resume stating your availability and expected salary to : recruit@worldvision.org.sg.
(We regret to inform that only shortlisted candidate will be notified.)
Job Purpose
You will be delivering operational capability for information technology and connectivity services to FSG clients. Incumbent will be a critical resource to the global service delivery team and the FSG presence on the ground in WV regional locations and National Offices.
Key Responsibilities
- Provide customer support to National Offices, trouble shooting existing IT infrastructure problems at first and second and level technical support
- Manage relationship with FSG clients and stake holders, working in close collaboration with GCIT and regional IT leadership
- Interact with customers (local and remote) via email, telephone or other means to provide requested services within a defined time frame and level of quality.
- Follow case management for all calls allocated to ensure that customer expectations are set and the progress of problem resolution is communicated, and service levels are met.
- Provide technical expertise in to implemented solutions in the connectivity, networking and security domains
- Undertake IT infrastructure implementations as required
- Provide second and third level support for technical problem solving and trouble shooting in connectivity and networking
- Transfer skills to National Office IT staff as required
- Manage own activities in an organized way that is consistent the FSG project management processes
- Act as project manager for FSG projects as required.
- Prepare project plans for client engagements and own activities
- Monitor and ensure customer satisfaction with FSG related projects and services
- Provide expert knowledge and advice on appropriate connectivity, project and organisational solutions based on knowledge of current practices and industry best standards
- Maintain a current understanding of, and be able to respond to, existing and emerging internet technologies
- Develop, maintain and communicate standards, policies and processes
- Demonstrate an understanding of and commitment to World Vision’s Core Values in the approach to work and relationships
- Actively participate with manager to produce a jointly agreed development plan which will identify key areas for assisting in personal and professional development consistent with World Vision’s strategic goals
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Requirements:
Educational / Experience
- Minimum of Bachelors Degree in an engineering discipline, Business Administration, or other Technical or Business related discipline.
- Formal education on Business process management, customer services and quality management systems is desirable.
- Vendor certification from Microsoft, IBM or Cisco
- At least 2 years experience in IT or telecommunication services industry
- Extensive experience with Microsoft desktop, back office and management infrastructure
- Experience in supporting cultural and change management is desirable
Customer Services / Process Skills
- ITIL Service Management framework knowledge and experience a plus Customer service and process oriented professional
- Excellent interpersonal and diplomatic skills and be able to work well in a team environment.
- Understands sponsorship, relief, development and advocacy issues and operations consequences.
- Ability to work independently and in multidisciplinary teams with flexible and changing assignments.
- Ability to combine business processes and technical knowledge.
- Ability to identify issues, propose solutions, synthesise and highlight implications of findings.
- Excellent written/verbal communication and interpersonal skills.
- Demonstrated ability to effectively establish and maintain working relationships with peers.
- Flexible and willing to travel.
Imagine using your skills and experience to build a better world for children - transforming today's world, where a child dies every seven seconds from causes related to poverty. Now that's doing something extraordinary.
If you feel you fulfill the requirements of this role and are supportive of the Core Values of World Vision, we would love to hear from you. Please send your resume stating your availability and expected salary to: recruit@worldvision.org.sg.
(We regret to inform that only shortlisted candidate will be notified.)
“Our vision for every child,
life in all its fullness;
Our prayer for every heart,
the will to make it so.”
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