Manager/Senior Manager, Supporter Engagement

World Vision is a Christian relief, development, and advocacy organisation, dedicated to working with the world’s most vulnerable children and families living in fragile communities. We are the largest child-focused charity in the world, and a significant implementation partner to the United Nations. We are present in over 100 countries, united with our donors and supporters in impacting the lives of over 200 million vulnerable children by tackling the root causes of poverty.

Purpose of Position

This position reports to the CEO and is a key member of the Executive Leadership of World Vision Singapore (WVS.) It is a senior management position of significant complexity that will require a combination of strategy, business acumen, attention to detail, as well as a deep-seated desire to be of service to the least amongst us.

The core mandate of this position includes:

• Leading and managing the Supporter Engagement team engaging existing supporters focused on sponsorship retention and nurture.   

• Building awareness of WVS’s work through youth engagement and in partnership with the marketing communications team and other outbound outreach initiatives resulting in enhanced  giving of donors and supporters

• Establishing and maintaining functional relationships, capacity and collaboration among national and global centre teams to effectively maintain and grow the office’s commitments to area development programmes

• Coaching, mentoring and building the capacity of staff in acquiring, managing, and retaining supporters.

• Managing strategic partnerships, including (and not limited to) partnerships in the education, youth, and social service sectors in Singapore, to advance collaboration on youth advocacy and shared educational and service objectives.

• Positioning WVS as a leading international NGO that is respected and trusted, and a thought leader in the humanitarian field. This is done by:

• Showcasing World Vision as an effective and efficient organisation that is driving sustainable societal change through our global community development programmes and other sectoral interventions.

• Highlighting World Vision’s stewardship, accountability, financial transparency and demonstrated impact in the field to inspire a new generation of donors and supporters.

Key Responsibilities

• Ensuring a meaningful sponsor experience, and providing sponsors with timely and accurate reports and meeting/exceeding minimum child sponsorship experience.Improving and maintaining organizational processes and practices related to ensuring a seamless end-to-end donor journey.

• Driving youth and community engagement through working with schools to build empathy and enhance awareness of the acute needs of the world’s most vulnerable communities.

• Working with International Ministry Programmes Manager and Marketing Communications manager to develop and drive strong story telling of the child wellbeing goals in each of the area program that we serve and the transformational progress of each area program and the development goals.

• Working with National Field Offices in the transformational journey of an area program from assessment of new Area Programs to reach, to meeting the child wellbeing goals during the development program phases to Phase out of communities.

• Building a high-performance Supporter Engagement team, maintaining strong accountability to retention and nurture goals and ensuring execution of activities and campaigns necessary to deliver on field and ministry commitments.

• Work closely with the Director of Finance and Operations in tracking key performance indicators and ensure strong stewardship and accountability to Area Programme commitments

Requirements

• Successful track record of managing individual and corporate donors engagement, cultivation and retention

• Broad understanding of successful engagement with major donors, corporates, churches, and foundations. Knowledge and experience within Individual Giving will be an advantage.

• Candidates from for-profit organisations for which the above does not apply must demonstrate a corresponding track record of success in enterprise and/ or midmarket customer service and support, as well as a capacity for adapting transferable skills to an entirely new context.

• Demonstrated knowledge and expertise in strategic planning, achieving designed outcomes, and driving change in a complex environment.

• Proven success in building and motivating a high-performance work team as a servant-leader, able to influence, negotiate and work collaboratively across a complex organisation.

• Self-motivated, strong work ethic and integrity, takes initiative; able to work autonomously, as well as to set and meet/ exceed goals on an individual and team basis.

• Highly responsive, resourceful and resilient; comfortable with parsing structure out of ambiguity.

• Excellent verbal and written English communication skills, including the ability to communicate with a wide range of audiences with gravitas. Proficiency in a second Asian language will be an advantage but is not mandatory.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and CRM/ Donor Management Systems. Knowledge of SalesForce and OLAP/SQL will be a significant advantage.

• Bachelor’s degree with at least 10-12 years of relevant combined sales/service and support experience and 5 to 8 years of management experience.