Executive, Resource Development (Telemarketing)

Job Highlights

• A purpose-driven job to better the lives of children
• Positive work environment
• Working hours 9am – 5pm, 5-day work week
• Medical & dental insurance
• Professional development 
• Accessibility (5-mins walk from MRT)
• Weekly Christian devotions

Purpose of Position

1. Donor Engagement
   You will spearhead donor engagement through different channels, ensuring a meaningful donor experience, and providing donors with timely and accurate reports. You will work towards a target to support our funding commitment to our field projects.
    
2. Fund Raising Marketing Activities
   You will increase awareness, engagement with and understanding of WV ministry to raise funds through integrated marketing campaigns in partnership with the marcomms team.
    
3. Trust and Reputation
   You will position WVS as a leading Christian international NGO that is respected and trusted, a thought leader in humanitarian issues. You do this by showcasing World Vision as an effective and efficient organisation that is driving societal change through our global community development programmes and other sectoral interventions. You will highlight World Vision’s stewardship, accountability, financial transparency and demonstrated impact in the field to inspire a new generation of donors and supporters.

Key Responsibilities

• Place outbound calls to leads and potential donors and supporters to service, manage and garner financial support from individuals and institutions for our private non-sponsorship work, child sponsorship program, disaster relief and other fund-raising efforts.
• Position World Vision Singapore as an effective and efficient international NGO that is driving societal change through our economic development programs.
• Engage and develop partnership with prospective donors to achieve fundraising targets by inspiring their minds, warming their hearts and lifting their spirits.
• Provide quality and personalised service and prompt follow-up to donors over the phone and/or email
• Conduct donor profiling using data from surveys
• Make basic recommendations to donors based on their giving preferences and needs 
• Submit regular contact reports and collate feedback and suggestions from donors
• Generate simple reports to identify donors to engage
• Receive inbound calls, emails, and chat, including transferred leads and calls from current and potential donors.

Requirements

• Bachelor’s degree with 1 to 3 years relevant work experience.
• Excellent interpersonal and communication skills, with a passion to deliver excellent customer service
• Must possess a professional and friendly attitude with excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections 
• Excellent oral and written command of the English Language is essential. An equal command of Mandarin will be an added advantage (to liaise with Mandarin speaking associates). 
• Ability to work quickly and accurately under pressure and being a strong team player is essential.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Proven track record and/or demonstrate strong acumen for account management and/or business development
• Possession of traits: being strategic, excellent project management and implementation skills, observant, analytical, perceptive about online and off-line media consumption behaviour, and sensitive to the changing traditional, digital and online media landscape.
• Familiarity with analytics measures, tools, benchmark, best practices, and latest trends and comfortable with metrics and targets with the ability to translate these into actionable insights for campaign improvements. • Having experience in using advanced MS Excel, CRM and Donor Management Systems and knowledge in SalesForce and OLAP/SQL would be an advantage.