Executive, Donor Relations

World Vision International is a Christian relief, development and advocacy organisation dedicated to working with children, families and their communities worldwide to reach their full potential by addressing the causes of poverty and injustice.
As a Christian organisation, there are weekly devotions involving prayers, praise and worship and Bible study, which are led by employees.
 
You will work towards active donor engagement to achieve the department’s goal for Child Sponsorships and other projects
 
Key Responsibilities
  • Contact and engage donors proactively through outbound calls and profile them through surveys
  • Provide quality and personalised service and prompt follow-up to donors over the phone and/or email
  • Make basic recommendations to donors based on their giving preferences and needs
  • Submit regular contact reports and collate feedback and suggestions from donors
  • Generate simple reports to identify donors to engage
  • Escalate issues promptly and work with others within the team to resolve the issues efficiently
  • Support with inbound calls, emails and chat
Requirements
  • Degree with 1 year of relevant work experience (preferred) or
  • Diploma with 3 to 5 years of relevant work experience
  • Excellent interpersonal and communication skills, with a passion to deliver excellent customer service
  • Good command of the English Language (A good command of Mandarin will be an added advantage to speak with Mandarin speaking donors)
  • Some familiarity with CRM platforms like Salesforce, Hubspot is preferred
  • Patient and meticulous

Live simply that others might simply live. For a season in your life, do something that will dramatically change the lives of people around the world. Do something bold today.

Please send your resume stating your availability and expected salary to recruit@worldvision.org.sg

(We regret to inform that only shortlisted candidates will be notified.)